IT-EXPO BLOG: BRADY Company Tour
March 1, 2013
Brady is a BPO company where it holds their sales and
marketing departments here in the Philippines.
As BPO is booming in our country, there are many
international companies are choosing our country rather than India.
What supports the business systems? That’s the role of IT
as it supports and touches all departments. IT services can be SAP, ERP, Solutions,
Business Analytics where it includes the facts and figures, Infrastructure and
Customer Service.
Virtualization is where everything is in a timeline.
Virtualization lowers the cost of ownership by
simplifying IT infrastructure, lowers operational and administrative costs as a
result of single infrastructure and better communication, provides greater
efficiency and productivity in the support team through multichannel
communication and simplified management.
Call center infrastructure – yesterday and today is
moving from disjointed voice and data communications systems at isolated call
centers, limited capabilities with location centric designs. Call center
infrastructure tomorrow is to the converged IP communication and integrated
multichannel interaction capability in contact center, opportunities and
benefits are increasing, maximized customer relationship, self-service,
consistent experience across contact channels.
The Brady Call Center, the foundation: a service-oriented
architecture that connects our call center to our customer data.
TRENDS
1.
Consumerization and mobility
2.
Big data
3.
Hybrid cloud
4.
Reducing IT complexity
5.
Integration of social media
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